What are your hours of operation?
We are currently open from: 10-7 Tuesdays to Wednesdays, 10-8 Thursdays and Fridays, 10-5 Saturdays and 10-5 on Sundays.

Do you have children's pricing?
As we always book on the hour, our pricing reflects an hourly minimum charge, therefore we bill a child's cut as we would an adult's.

Do you give discounts on groups or for multiple bookings?
At this time, we cannot discount our services. We feel that while each client is very important to us, no one client should be treated to a lower price than the next. We do however reward all of our guests for their continued patronage with our Rewards Card program.

How do I get there from Burnaby/Downtown?
We are one block north of Granville and Broadway. From Burnaby, take Lougheed to Broadway, turn right on Granville and voila.
From downtown, take the Granville bridge, go up to 7th and you're there.

Where do I park?

Clients of caramel salon can use the parking lot behind the salon. Access is from the alley east of Granville via 7th or 8th.
You can also find meter parking on virtually every side street in our area, and usually right in front of the salon on Granville. If you are meter parking, please make sure to put extra time on the meter in case we run late. We are not responsible for any parking violation fees you may incur while in the salon.

Do you take AMEX, CHEQUES, or U.S. CASH?
We accept everything but cheques, traveler's checks and US cash.

Do your stylists accept gratuities?
While tipping for good service may be customary, it is never expected. If you would like to leave something extra for your stylist or shampoo person, please be aware that gratuities cannot be left on credit cards.

What is you cancellation policy?
We require 24 hours notice when canceling or re-scheduling. Please respect our time as you would your doctor or dentist. We reserve the right to charge a fee of 50% of the original bill for cancellations within 4 hours of the appointment.

Can I bring my children?
Please avoid bringing children when you come to the salon unless they will be having a service done. Our floor space is very busy and is unsafe for kids.